The Manager as Coach

Objective

To help managers develop their staff.
These days we are time-poor as managers and we need ways to accelerate our team’s learning and improve performance. The course concentrates on providing a structured way of coaching which is easy to use on the job and will enable managers to improve the way they give feedback, find solutions and see increased results with their people.

Benefits

• Learn how to use tried and tested coaching techniques with a qualified coach
• Understand how to get your people to take responsibility for their performance and improve it
• Improve your communication skills

Content

In advance of the course, the facilitator contacts the delegates to find out what they might like to work on during the day from a personal perspective. In addition to this areas likely to be covered include:

• How people learn
The learning cycle
The communication process
Checking understanding
• Coaching and mentoring
Understanding your role
Using GROW
Learning styles
Setting objectives
Questioning and probing
Identifying needs
Closing the gap
• Planning your session
Format
Methods
Transferring to the job
• Giving feedback
Delivery
Effectiveness
• Practical
• Analysis and close

Throughout the course practical exercises and real case studies are used and delegates are encouraged to come ready to practice coaching in groups. The limited number of delegates ensures each participant receives individual attention.

Target

This course is aimed at any manager, responsible for the development of a team.
Advanced level course, typically for media people with a minimum of 5 years experience. 
Please note that the course focuses purely on the coaching aspect of management. Anyone requiring broader people management skills should take a look at our Management Fundamentals course.

Format

This is a one day intensive course held at a convenient central London location. Lunch and light refreshments are provided.

Facilitator

The course is run by Helen Tiffany F.C.I.P.D. who specialises in management training in areas such as motivation, influencing skills and leadership. Helen started her career within publishing, working with a variety of media owners, initially in advertising sales and then in HR where she became Head of Training and Development at Haymarket Magazines. She now runs her own training company, Bec Development. She is also a coach for the Manchester Business School and author of ‘The Guide To Manager As Coach’, Croner Publications.
Helen’s experience of having worked within advertising ensures empathy with the delegates. Her emphasis is on learning that can be used on the job immediately, with results to match.

Delegates’ comments

“Has given me the tools to help me progress my team which in turn will help me progress myself”

“Brilliant course; came out fully motivated”

“Shown me techniques that I can apply to my team so that I can get them to think about how they can
improve their performance”

“Trainer was really helpful and enthusiastic. I can really see myself using this in the workplace”

“I learnt how to listen and ask the right questions for an open and honest dialogue”

“I’m going to use some of these techniques to get better buy-in from my team”

“Highly recommended, lots of useful info to take back and use”